Refunds & Returns Policy

Last Updated: 11 August 2023

Introduction

These terms and conditions are based upon the online and distance selling rules lay down by HM Government. Abiding by these rules constitute the returns and refunds policy set out by Fylde 3D Designs.

Thank you for your purchase. If you are not happy or unsure about your purchase, Please contact us we are here to help.

Terms & Conditions

Terms and Conditions for returns and refunds:

  1. On receipt of your order you can cancel anytime up to a maximum of 30 days after the item(s) were delivered.

  2. If a customer is unsatisfied with the products, they must return them within 30 days in receipt of the purchase. Fylde 3D Designs will refund all your money without any questions.

  3. The products must be returned within 30 days under the following conditions;

    1. The condition of the purchase must be the same as it was at the time of purchase

    2. It must contain all tags

    3. It must not be damaged

    4. The customer must provide a copy of the purchase receipt

  4. Faulty Items

    Fylde 3D Designs constantly strive to ensure that all items supplied are free from manufacturing defects or missing parts before dispatching. however as a family run business mistakes occasionally happen and at the end of the day we’re only human.

    Please let us know about any faults or missing part(s) in any of your purchased goods as soon as possible. We will either send you replacement part(s) or components where possible, or ask you to return it to us for replacement. At the present time we do not offer a free returns service, but we will of course refund the cost of return postage on faulty items to you via your original payment method.

  5. After fourteen days of the purchase or not fulfilling any of the conditions provided in clause 3 Fylde 3D Designs will no longer accept any return, and no money will be refunded.

  6. If you want more information regarding returns and refunds policy please contact us we are here to help.